---
title: "Getting help inside the app · BlastoClean docs"
description: "The help assistant answers support questions right where you are working — grounded in this documentation, linking to the article with the longer answer, in English or Spanish, on every plan."
url: "https://www.blastoclean.com/docs/getting-help"
---

# Getting help inside the app

Getting started · Web and mobile · 2 min read · updated August 13, 2026

**Ask the help assistant from the ? button in the web app or from Settings → Help on the phone: it answers from this documentation, links the article that covers the topic, and points you to a human when the question needs one.**

Every article on this site is also inside the app, behind an assistant you can
ask in plain words. "How do I add a room?" mid-quote beats opening a new tab
and scanning an index — so the answer comes to where you already are.

## Where it is

**In the web app**, the round **?** button sits at the bottom-right of every
page once you are signed in. It opens a small panel over your work — nothing
navigates away, and the quote or visit you were editing stays exactly as you
left it. The conversation follows you from page to page and lasts as long as
the tab does.

**On the phone**, open **Settings → Help**. Answers stream in as they
generate, and the thread keeps while you step out to try the advice and come
back.

## What it answers with

The assistant reads the same help articles you are looking at now — nothing
else, and nothing invented. When one of them covers your question, the answer
ends with a link to it: on the web the link opens the article in a new tab, on
the phone it appears as a chip that opens the page inside the app. A fresh
correction to an article reaches the assistant within about half an hour of
being published, because it re-reads the documentation continuously rather
than being trained once.

It answers in English or Spanish, following the language your app is set to.

## What it will not do

It stays on the product. Asked about anything that is not using the app, it
says so rather than improvising — and when the documentation does not answer,
it says that too, instead of guessing. When something looks broken, or an
account or billing problem needs a person, it points you to one.

Like anything AI-written, an answer can miss: the linked article is the
authoritative version, which is exactly why answers cite one.

## A few practical things

- It is on **every plan**, and it uses **no [AI credits](/docs/ai-assists)** —
  asking for help is never metered work.
- It keeps answering when your subscription has lapsed, so "how do I update my
  card" works precisely when you need it.
- **Start over** clears the conversation whenever you want a clean slate; on
  the web, closing the tab does the same.
- There is an hourly cap on questions per person, generous enough that you
  will not ordinarily meet it — it exists so the assistant stays available for
  everyone.