---
title: "Quality inspections · BlastoClean docs"
description: "Score a building on a walkthrough, photograph what is wrong, raise corrective actions with an owner and a date, and publish the scorecard to your client."
url: "https://www.blastoclean.com/docs/quality-inspections"
---

# Quality inspections

Running the company · Web and mobile · 3 min read · updated August 14, 2026

**Inspections are scored walkthroughs of one building on one day: each line carries an area, what was checked, a 1–5 rating, a comment and a photo. Completing an inspection snapshots its score as a percentage and freezes the lines; areas that could not be accessed are excluded rather than scored zero. Bad lines become corrective actions with an owner and a due date, and an inspection you choose to share appears on the client’s portal beside their invoices.**

Commercial contracts are rarely lost over one bad night. They are lost over
**drift** — a facilities manager who has been mildly unhappy for four months,
has mentioned it twice, and renews with somebody else without ever having a
row about it.

The defence is documentation. A supervisor walks the building on a schedule,
scores each area, photographs what is wrong, and the client sees the same
scorecard you do.

## Scheduling a walkthrough

**Inspections → New inspection.** Pick the site, pick a date, and — if you
already know — the person walking it. That is the whole setup; an inspection
with nothing scored on it is just a date in the diary.

## Scoring it

Each line has four parts:

| Part          | What it is                                                       |
| ------------- | ---------------------------------------------------------------- |
| **Area**      | Where you are — "Third floor", "Loading dock", "Main restrooms"   |
| **Checked**   | What you looked at — "Restrooms", "Carpet edges", "Glass"         |
| **Rating**    | 1–5, the scale every janitorial inspection form already uses      |
| **Photo**     | Optional, and the single most useful thing on the line            |

Areas are free text rather than a list of the rooms on the quote. An
inspection walks the building **as it is today**, and you should not be
blocked from scoring a corridor nobody put on the spec.

> **Take the photo.** Six months from now, in a conversation about whether the
> third floor has "always been like that", the photograph is the entire
> argument. Nothing else in this feature is worth as much.

### An area you could not get into is not a zero

Leave the rating blank. A locked server room, a floor being refitted, a wing
the client had closed — none of those are bad cleaning, and scoring them zero
would punish you for somebody else's door and teach your supervisors to invent
a number rather than leave it blank.

Unscored lines stay on the inspection as evidence that access was refused, and
leave the score entirely.

## The score

Completing the inspection works out the score as a **percentage of what was
achievable** — the total awarded, over five times the number of lines you
actually scored. An inspection of eleven areas and one of forty are therefore
comparable, and the number your client sees is one they recognise.

Three things happen at completion, and they are deliberate:

- The score is **computed from the lines**, never typed.
- The score is **snapshotted**. It does not move afterwards.
- The scored lines **freeze**. A scorecard that no longer follows from its own
  evidence is worse than a low one.

Notes and sharing stay editable, because that is how a completed inspection
gets published — and neither changes the score.

If nothing could be scored, the inspection reports **no score** rather than
0%. Zero would read as the worst clean on record.

## Corrective actions

A bad line is only half the job. **We scored it a 2 and did nothing** is the
pattern clients actually leave over.

Raise a corrective action against the line: what needs doing, who is doing it,
and by when. Actions live past the inspection that raised them — **Inspections
→ Open actions** is every outstanding one across every building, oldest due
date first — and closing one asks for a note about what was actually done.

Two people closing the same action from two phones cannot overwrite each
other: the second is told it has already been resolved.

## Showing the client

An inspection is an internal management document until you say otherwise.
Switch **Share with client** on, and it appears on that customer's portal as a
percentage, a date and whatever you wrote in the client-facing note. The
line-by-line detail stays with you.

Sharing needs customer permissions, where scoring only needs schedule ones. A
supervisor scores a building; whether the facilities manager gets to read that
scorecard is the office's call.