---
title: "Reminders and confirmations · BlastoClean docs"
description: "Automatic confirmation requests and reminders by email and text, with add-to-calendar files attached, quiet hours respected, and a customer link that works on any device."
url: "https://www.blastoclean.com/docs/reminders-and-confirmations"
---

# Reminders and confirmations

Scheduling · Web app · 2 min read · updated August 13, 2026

**Confirmation requests and reminders go out automatically on the schedule you set, by email and — for customers who opted in — by text, each with an add-to-calendar file and a confirm link that needs no account.**

The visit nobody confirmed is the visit nobody is there to let you in for.

![The reminders section of Settings, with timing options for confirmations and reminders](/images/docs/settings-reminders.webp)

## What goes out, and when

Two different messages, on the schedule you set in Settings:

- **A confirmation request**, asking the customer to confirm they will be there.
- **A reminder**, closer to the visit.

Each carries an **add-to-calendar file**, so the customer's own calendar knows
about it too. The confirm link works on any device and needs no account.

## Two channels, independent of each other

Reminders go out by email and, for customers who have opted in, by text.
The two do not depend on each other:

- A customer with **no email address** still gets texts.
- A customer who **never opted in** to texts still gets email.

Text messaging is part of the Pro and Business plans, and it behaves the way the
rules require — consent per phone number, quiet hours between 9pm and 8am in the
visit's own time zone, and an instant opt-out on a STOP reply. All of that is in
[Text messages and consent](/docs/text-messages-and-consent).

## When the customer asks to move

A customer replying that Friday no longer works is not a problem for the system
to solve on its own. The visit is marked as having a change request, the
customer's message is shown on it, and it appears in the **needs-attention**
list on the dashboard. A person then reschedules it against the crew's real
availability. Nothing is moved automatically.

On a plan with [AI assists](/docs/ai-assists), an inbound text is filed and
labelled — confirming, reschedule, cancel or question — so the office can see at
a glance what needs doing. There are still no auto-replies and no automatic
rescheduling.

## Everything in one thread

Emails, texts and replies appear as a single conversation on the customer's
page, in the order they happened — so nobody sends the same reminder twice
because they were looking at a different list.

## Did it actually send?

Every email and every text is logged with its outcome. See
[Exporting your data](/docs/exporting-your-data).