---
title: "Scheduling a visit · BlastoClean docs"
description: "Turning an accepted quote into work: booking a visit, the conflict check that refuses double-bookings, and the visit actions — confirm, reschedule, complete, no-show, cancel."
url: "https://www.blastoclean.com/docs/scheduling-a-visit"
---

# Scheduling a visit

Scheduling · Web and mobile · 2 min read · updated August 13, 2026

**An accepted quote books straight into the schedule with the job pre-filled; nothing can be booked on top of anything else, and every visit carries the actions to confirm, reschedule, complete, mark a no-show or cancel it.**

An accepted quote is not the end of anything. It is a job that now has to happen
on a particular Tuesday, with particular people.

![The week view of the schedule, with visits by day and their status](/images/docs/schedule.webp)

## Booking

From an accepted quote, **Schedule this customer** opens the booking form with
the job already filled in — the customer, the property, the work and how long it
should take, straight from the quote's task minutes.

Pick a date and time and it is booked. If the work repeats, book it as a series
instead: [Recurring schedules](/docs/recurring-schedules).

**Nothing can be booked on top of anything else.** A clash is refused before it
is written, and the refusal names the exact visit in the way rather than saying
"unavailable". Back-to-back visits are fine — the check is for overlap, not for
breathing room.

## The week

The schedule shows a week at a time, with each visit's status and payment status
on the row. You can filter it to one person's week, or to work nobody has been
assigned yet.

## What you can do to a visit

Opening a visit gives you the work checklist, the money panel and every action:

| Action | What it means |
| --- | --- |
| **Confirm** | The customer has confirmed they will be there |
| **Reschedule** | Move it, against the crew's free/busy week |
| **Complete** | Done — and this is where you record the actual minutes |
| **No-show** | Nobody was there |
| **Cancel** | It is not happening |
| **Reassign** | Change who is going; the first person listed is the lead |

**Recording the actual minutes when you complete a visit is worth the five
seconds.** It is what feeds the estimated-versus-actual comparison on the
dashboard, and what lets the app suggest better task times later — see
[Your room and task library](/docs/your-room-and-task-library).

A visit where the customer has asked for a different time shows their message
directly on it, so the office is answering a person rather than a status.

## From the phone

![A visit open in the mobile app, showing the customer, status, payment panel and work checklist](/images/docs/mobile-visit-detail.webp)

Every one of those actions is on the phone too, along with the customer's
confirmation link to copy and the money panel for taking payment at the door.
See [The schedule on your phone](/docs/the-schedule-on-your-phone) and
[Taking payment in person](/docs/taking-payment-in-person).

## It looks after itself

The scheduler runs every fifteen minutes, and every step it takes is safe to
repeat. A hiccup delays something; it never drops a visit.