---
title: "Suggested instructions for today · BlastoClean docs"
description: "Turn a customer message into clear instructions for today’s visit, edit them, and share them with the crew."
url: "https://www.blastoclean.com/docs/suggested-visit-instructions"
---

# Suggested instructions for today

Running the company · Web and mobile · 2 min read · Updated October 11, 2026

**On Pro and Business, BlastoClean turns a customer message such as "Please skip the guest room today" into a short instruction for today’s visit. You edit and approve it, and the crew sees only the approved text.**

A customer writes in the morning: "Please skip the guest room today and use the
side gate." A suggested instruction turns that message into a short, clear note
for the crew on today's visit, without forwarding the customer's whole message.

Suggested instructions are part of the [customer inbox](/docs/customer-conversations)
on **Pro and Business**. Office team members who can edit customers and the
schedule can use them.

## Before you start

- AI assists must be on for your company, and you accept the AI notice the first
  time. See [AI assists](/docs/ai-assists).
- Each suggestion uses AI credits.
- It works for a visit that is scheduled for today.

## Suggest and approve an instruction

1. Open **Messages** and select the customer's conversation.
2. In **Suggested instructions for today**, choose **Today's visit**.
3. Select **Suggest an instruction**.
4. Read and edit the text under **Instruction shown to the crew**. Keep only what
   the crew needs.
5. Select **Approve instruction**, or **Dismiss** to leave the visit as it is.

## What the crew sees

The crew assigned to that visit sees only the approved text, on the visit's
instructions. They do not see the customer's original message or your inbox.
Because the instructions changed, each person on the visit reads them and
selects **Got it** before they clock in. Someone who clocked in before you
approved is not stopped, so contact anyone already working at the visit.

Approval adds the instruction to today's visit only. It does not change future
visits in a recurring schedule and it does not send anything to the customer.

If the message, the visit or the crew changed, or the visit is no longer
today, BlastoClean asks you to refresh and review again. Approving twice never
adds the instruction twice.

## Related

- [Suggested visit moves](/docs/suggested-visit-moves)
- [Suggested quote drafts](/docs/suggested-quote-drafts)
- [Work orders and visit photos](/docs/work-orders-and-visit-photos)

## On the native app

In versions with these controls, open the customer's conversation from their
customer page. The suggestion card uses the same review and approval steps,
permissions and Pro/Business requirement as the web. A suggestion is a draft;
review it before approval. If access or the conversation changes, reopen and
review the current record instead of approving an old draft.

See [Native version availability](/docs/the-mobile-app).