---
title: "Text messages and consent · BlastoClean docs"
description: "How SMS works in BlastoClean: opt-in recorded per phone number, STOP and START handled instantly, quiet hours in the visit’s own time zone, and no texts to landlines."
url: "https://www.blastoclean.com/docs/text-messages-and-consent"
---

# Text messages and consent

Running the company · Web app · 2 min read · updated August 13, 2026

**Texting is opt-in per phone number, STOP opts a number out everywhere instantly, nothing is sent between 9pm and 8am in the visit’s own time zone, and the app checks a number is not a landline before texting it.**

Text messages are part of the **Pro and Business plans**, and they behave the
way the rules require rather than the way that would be convenient.

## Consent, recorded properly

Opt-in is tracked **per phone number**, and there are three ways to get it:

- Recorded by the office
- Chosen by the customer online
- Given by the customer replying to a text

A **STOP** reply opts that number out everywhere, instantly. **START** opts it
back in. Neither needs anyone in your office to do anything.

## Quiet hours

Nothing is texted between **9pm and 8am in the visit's own time zone** — not the
office's, and not the server's. A reminder that falls due at 3am waits until 8am.

It is **deferred, never dropped**. The message still goes; it goes at an hour
that will not wake somebody up.

## No texts to landlines

Before texting a number, the app checks what kind of line it is, and says so
right beside the phone field. You never pay for a message a landline would
silently swallow, and you never wonder why a customer "never got the reminder".

## Two channels that do not depend on each other

Reminders go out by email and, for customers who opted in, by text:

- A customer with **no email address** still gets texts.
- A customer who **never opted in** still gets email.

See [Reminders and confirmations](/docs/reminders-and-confirmations).

## What can be sent by text

Quotes, reminders and confirmation requests, and
[payment links](/docs/invoices-and-payments). Where a note runs longer than a
message allows, it is trimmed **and you are told** — the quote number, the total
and the link always arrive intact.

## Replies

Inbound messages land in the customer's single conversation thread alongside
emails, in the order they happened. On a plan with
[AI assists](/docs/ai-assists) they are also labelled by what they are asking
for. A person still answers them.

## Did it send?

Every text is logged with its outcome, alongside every email. See
[Exporting your data](/docs/exporting-your-data).