---
title: "Tips, card fees and refunds · BlastoClean docs"
description: "Switching tips on per location, adding an optional and fully disclosed card fee, and refunding any payment — including one recorded by hand."
url: "https://www.blastoclean.com/docs/tips-fees-and-refunds"
---

# Tips, card fees and refunds

Getting paid · Web and mobile · 1 min read · updated August 13, 2026

**Tips and card fees are both off by default: tips can be switched on per location and are asked for wherever a customer pays, and a card fee — yours, never ours — is shown on the quote and again at checkout.**

## Tips

Off by default, switchable per location. Switch them on and customers can add
one wherever they pay:

- On their invoice online
- At the door, with [Tap to Pay or the hosted card page](/docs/taking-payment-in-person)
- Recorded alongside a cash payment

Every in-person flow asks once, up front, and offers preset percentages **with
their real amounts shown** rather than percentages alone — because "20%" and
"$67.80" are not equally easy to answer. A typed amount and "no tip" are always
there.

The server owns the arithmetic. Every tip is tracked on its payment, shown on
the ledger row ("includes … tip"), and rolled up in reporting.

## The card fee

You may add a percentage fee of your own for paying online by card.

Two things about it:

- **It is your fee, not ours.** BlastoClean never adds one.
- **It is disclosed.** It is off by default, and where it is on it is shown to
  the customer on the quote and again at checkout — never a surprise that turns
  up on a statement.

## Refunds

Full and partial refunds work on card payments, and — the part people expect not
to work — **on payments that were recorded by hand**. A cash refund is a real
event in your business, so it is a real row in the ledger.

Everything lands in the same append-only ledger described in
[Invoices and payments](/docs/invoices-and-payments): nothing is edited in
place, and each visit's payment status is derived from the rows rather than kept
alongside them.