---
title: "Your own mailbox and calendar · BlastoClean docs"
description: "Connect Gmail, Microsoft 365 or iCloud so customer email leaves from your own address — and connect calendars so what is already in your day blocks bookings."
url: "https://www.blastoclean.com/docs/your-own-mailbox-and-calendar"
---

# Your own mailbox and calendar

Running the company · Web app · 2 min read · updated August 13, 2026

**Connect Gmail, Microsoft 365 or iCloud Mail and quotes, reminders and invoices leave from your own address, so replies land in the inbox you already watch instead of a mailbox nobody reads.**

## Send as yourself, not as no-reply

Connect Gmail, Microsoft 365 or iCloud Mail and quotes, reminders and invoices
leave from **your own address**. The customer's reply lands in the inbox you
already watch — not in a mailbox nobody reads.

## Signing in, sending and availability are three separate things

This is the detail worth understanding before you connect anything.

- **Signing in** with a Google account asks only to know who you are.
- **Connect Gmail** asks for permission to send email as you — and only then,
  when you switch it on.
- **A connected calendar** is a third thing again.

You are never shown a wall of permissions for a feature you have not asked for,
and nothing forces one account to play all three roles. Sign in with the Google
account work gave you, send from the iCloud address customers have always used,
and take availability from an Outlook calendar.

## Your calendar decides when you are free

Connect Google, Outlook or iCloud calendars and the office stops booking over
what is already in your day. A dentist appointment is a dentist appointment.

A personal calendar can block bookings **without showing anyone what is on it**
— the office sees "busy 2–3pm" and never the title. That is the default, per
calendar. And you choose which calendar assigned work lands in; move a visit or
hand it to somebody else and the calendars follow, including removing it from
the calendar of whoever is no longer going.

The full picture is in [Calendars and feeds](/docs/calendars-and-feeds) and
[Crews and availability](/docs/crews-and-availability).

## It never blocks the work

Connections fail; work does not stop.

- If a **mailbox** stops answering, the message still goes out from the company
  address, with your address as the reply-to.
- If a **calendar provider** is down, the office is warned rather than stopped.

## One thread per customer

Emails, texts and replies appear as a single conversation on the customer's
page, in the order they happened — so nobody sends the same reminder twice
because they were looking at the wrong list.

![A customer’s page, showing their properties, quotes and history](/images/docs/customer-detail.webp)