· 5 min read
Magic Quote: quote a property by walking it
The best information you will ever get about a job is what you notice while standing in it. Here is how to capture that without staring at your phone in front of the customer.
Practical guides on quoting, scheduling and getting paid — for people who run cleaning companies, not software companies.
· 5 min read
The best information you will ever get about a job is what you notice while standing in it. Here is how to capture that without staring at your phone in front of the customer.
· 5 min read
A checklist of the eleven things a cleaning estimate needs to win the job and survive the argument afterwards — scope, exclusions, validity, terms and the line that stops most disputes.
· 4 min read
When to raise rates, how much, how to word the notice, and what to do about the handful of customers who push back — with the arithmetic on what churn you can actually afford.
· 4 min read
Move-out and move-in cleans are the easiest job in this trade to lose money on. Here is a scope, a time model and a quoting method that keeps the oven from eating your margin.
· 4 min read
The honest trade-offs between charging by the hour and quoting a fixed price for cleaning work — and a way to get the safety of one with the sales advantage of the other.
· 5 min read
Your software has always written the outbound half of every customer conversation. The half that comes back went to whoever pressed send — and that is why the record reads as silence that never happened.
· 4 min read
Commercial clients rarely leave in a row. They leave after three emails that went to an inbox — and the fix is a visible log with a clock on it.
· 4 min read
A janitorial contract signed two years ago is still invoicing the same figure every month. That is exactly why nobody notices when it stops paying.
· 5 min read
Commercial bids are won on a spec sheet, not a walkthrough price: a frequency on every task, visits per week, and a monthly number a facilities manager can defend to their boss.
· 4 min read
Commercial clients pay on terms — Net 30, PO numbers, one invoice a month. How to bill like a vendor and watch your receivables age, without building the spreadsheet that watches them.