Question 1

How does the 14-day trial work?

Accepted Answer

Create your account with your company name, your name and email, and a password — no credit card. You get every feature for 14 days. Subscribe from inside the app whenever you're ready; any remaining trial days carry over, so you're never billed early.

Question 2

What happens when my trial ends?

Accepted Answer

Nothing is deleted when the trial ends, and nobody is shut out of their own records. You can subscribe to pick up exactly where you left off, or continue on the Free plan — one user, your whole customer list, and quotes you go on building by hand, with no card and no deadline while you are using it. Scheduling, invoices, payments, the inbox, reports, online quote requests and Quick Quote wait until Starter — while texting, Magic Quote walkthroughs and analytics reports come with Pro; your extra locations are locked rather than deleted and come straight back if you do. Quotes you already shared with customers keep working — your customers are never locked out. And one click exports everything, whichever you choose.

Question 3

What is the Free plan, exactly?

Accepted Answer

Two jobs, done properly, for nothing: keep your customers and their properties, and build quotes room by room from your own libraries — with your logo on the PDF, emailed from the app, and accepted or declined on a link your customer opens without an account. It covers one user and one location, needs no card, and does not expire while somebody is using it. Everything a business runs on past that point starts on Starter: the calendar and reminders, invoices and payments, the inbox, core reports, online quote requests, everyday AI assists and Quick Quote. Texting, Magic Quote walkthroughs, analytics reports and the API come with Pro. You can move up whenever you like and your existing work is waiting for you.

Question 4

What happens if I stop using my Free account?

Accepted Answer

We email you, pause it, and wait — nothing is deleted while you decide. If nobody signs in to a Free account for a whole year, we write to the account owner and pause it: the account is locked, but every customer, property and quote stays exactly where it is, and signing in at any point brings it all straight back with nothing to ask us for. If nobody signs in during the three months after that email, the account may be deleted along with everything in it, and a person here reviews it before anything goes. Nothing here touches an account somebody is actually using, however long it pays nothing, and no paid account or account still in its trial is ever paused for inactivity. (Leaving is a different matter with its own timetable — see "What happens to my data if I leave?" below.) If you would rather take your records with you, the one-click export works on a paused account too.

Question 5

What are Quick Quote and Magic Quote?

Accepted Answer

Quick Quote and Magic Quote are separate ways to create the same reviewable draft. Quick Quote is text-only: type a loose property description, paste a customer's message or use device dictation when available; it extracts what you said, asks adaptive high-impact follow-ups, suggests likely rooms and requires Room Check before generating. Magic Quote is the on-site walkthrough for photos, short video, voice notes and typed lines, with each finding traced to its evidence. The same missing-room validation blocks both when coverage is incomplete. Every room and task has to match your own list. The price comes from that list, the same way as a quote you build by hand. A person reviews it before it goes out.

Question 6

How does Quick Quote help catch missing rooms?

Accepted Answer

It does not trust the first paragraph to contain every room. After it extracts what you wrote, it builds a short suggestion set from the property type, rooms already named and your configured room library — for example kitchen, living or family room, dining room, laundry, basement and garage for a home. Confirm several at once, exclude what is present but out of scope, add anything unusual in one text reply and see the final room list before generating. Unresolved assumptions stay visible, and the server will not generate until Room Check is complete. Magic Quote walkthroughs opened in the current web or mobile app receive the same blocking missing-room validation.

Question 7

Which plan do I need for Quick Quote or Magic Quote?

Accepted Answer

Quick Quote is included on Starter ($29/month), Pro and Business — never Free — and consumes AI credits from the plan's allowance. Magic Quote walkthroughs are included on Pro ($69/month) and Business ($149/month) and also consume AI credits. The walkthrough normally uses more because it analyzes photos, video and recordings; a thorough four-bedroom house or floor of offices is around 70 credits. The 14-day trial runs on the Business allowance so you can test both.

Question 8

What can I do in Magic Quote with no cell signal or Wi-Fi?

Accepted Answer

Keep the walkthrough open and you can continue capturing in a basement, a back bedroom or airplane mode — no cell connection and no Wi-Fi needed. Photos, voice notes and typed notes that are still waiting also stay saved if you close and reopen the app; when you reconnect, their uploads continue without creating duplicates. Short videos are the current exception: a video that has not finished uploading is not restored after the app closes, so leave the walkthrough open until that upload finishes.

Question 9

Can Magic Quote invent a price?

Accepted Answer

No. Rooms and tasks are chosen from your own list, so the assistant can only pick things you created. Minutes come from that list. Size and condition change the time. Every cent uses the same math as a quote you build by hand. No number on a generated quote was written by the assistant. It may show a suggested price range next to your number. You can turn that range off. It never becomes the quote.

Question 10

What if it gets something wrong?

Accepted Answer

Every finding carries a confidence and a link to the evidence behind it, so "the customer asked for the oven" is one tap from the second of the recording where they said it. Anything shaky that would decide what gets priced — which of your tasks are in scope, and what's being left out — is put in front of you before it can move a number. You confirm, correct or reject it. And when a customer changes their mind mid-walk — "not the fridge" at 10:05, "actually, the fridge" at 10:23 — you get both, in order, with a question about which one stands, rather than one of them quietly winning.

Question 11

What happens to the photos and recordings of a customer's property?

Accepted Answer

They're yours, they're private, and you decide how long they live. Every byte is served through an authenticated route checked against your company — nothing about a walkthrough is ever public. You choose a retention window in Settings (30 days, 90, a year, or keep them); when it expires the recordings are deleted and the timeline, the transcripts and the quote they produced stay. Anything unflattering about a property — condition notes, what you said about the price — is internal by default, and promoting it to the customer's copy is a person's decision, never automatic.

Question 12

Does BlastoClean work for commercial and janitorial cleaning?

Accepted Answer

Yes — set what work your company does (residential, commercial or both) in Settings, and commercial quotes unlock the contract machinery: a frequency on every task (trash and restrooms every visit, carpets weekly, high dusting monthly, strip and wax quarterly), pricing by the month with a spec sheet grouped by frequency, contract terms on the quote (length, auto-renewal, an annual escalation and a cancellation notice period), Net-terms billing with PO numbers and consolidated monthly invoicing, due-date-aware aging in the Money owed report, and GPS clock-in and clock-out with missed-clean alerts. Companies that do both choose per quote, defaulted from the property type. Magic Quote handles commercial bid walkthroughs too — walk the suite, say what happens nightly and what happens quarterly, and the draft comes back with the frequencies attached.

Question 13

Can I pay yearly?

Accepted Answer

Yes. Every paid plan can be billed yearly at the price of ten months — two months free: Starter $290/year, Pro $690/year and Business $1,490/year, with per-user and per-location add-ons discounted the same way. Pick monthly or yearly when you subscribe, switch anytime from Settings → Billing (the difference is prorated), and we email you a reminder 30 days before each yearly renewal.

Question 14

How does per-user pricing work?

Accepted Answer

The Free plan covers one user. Every paid plan includes a set number of active users — 3 on Starter, 6 on Pro and 15 on Business. Additional users are $3/month each on Starter and $5/month each on Pro and Business, prorated automatically. Your user pool is shared across all your locations, and deactivating a user removes the charge — you only pay for seats you actually use.

Question 15

How do additional locations work?

Accepted Answer

Multi-location support is part of the Business plan: it includes one location, and you can add as many more as you need for $45/month each. Each location keeps its own customers, quotes and schedule — plus its own quote-request form, rates, quote numbering and, if a branch banks separately, its own payment account — with settings inherited from the company or overridden per location. On Starter and Pro, upgrading to Business is how you add a second location.

Question 16

What happens to my extra locations if I downgrade from Business?

Accepted Answer

Locations beyond your first are archived and locked — never deleted. All their customers, quotes and history stay exactly as they were, and re-upgrading to Business unlocks them again.

Question 17

Do I need to install anything?

Accepted Answer

No. BlastoClean runs in the browser on any device, and your customers just get a link — nothing for anyone to install. There's also a native companion app for iPhone and Android when you want the schedule and doorstep payments in your pocket, but nothing requires it. Coming soon to the App Store and Google Play.

Question 18

Is there a mobile app?

Accepted Answer

Yes — a native companion app for iPhone and Android, coming soon to the App Store and Google Play. It signs into the same account and carries the week's schedule with payment status on every visit, the work checklist, the owner dashboard, customer management, and payment collection: Tap to Pay on iPhone, contactless payments on supported NFC Android devices, the hosted Stripe Checkout page, cash and checks, refunds. You can build and send quotes from the phone too — walk the rooms, tick the tasks, and the price is ready before you leave the property. It locks behind Face ID, Touch ID or your fingerprint.

Question 19

Do my customers need an account?

Accepted Answer

No. Customers open a private link, read the quote and accept it right there. It even works with JavaScript switched off.

Question 20

How do payments from my customers work?

Accepted Answer

Card processing is included on every paid plan — invoicing and payment collection start on Starter. You link your company's own Stripe account through Stripe Connect from Settings → Payments — a couple of clicks, no API keys to paste. Charges settle directly to your own Stripe account: your money never passes through us, and card numbers never touch us either. There's no platform fee — BlastoClean adds nothing on top, so you pay only Stripe's own processing fees. You can add an optional card fee, disclosed to the customer on the quote and again at checkout. Recording cash and check payments works on every paid plan too, no Stripe account required. Optional tips work everywhere a customer pays — online, at the door, or recorded with cash — switchable company-wide or per location, and tracked on every payment. (All of this is separate from your BlastoClean subscription.)

Question 21

Can I take payment at the door?

Accepted Answer

Yes, on every paid plan, in the mobile app (coming soon to the App Store and Google Play). With your Stripe account linked, the phone becomes the terminal — Tap to Pay on iPhone, and contactless payments on supported NFC Android devices. No tap? Open the hosted Stripe Checkout card page right on your phone and let the customer enter their card — it goes straight to Stripe and never touches the app. And cash, checks and refunds can be recorded on any paid plan, with no Stripe account at all.

Question 22

How do text messages work?

Accepted Answer

On Pro and Business, BlastoClean can text quotes, visit reminders, confirmations and payment links — and it does it by the book. Customers opt in first (at the office, online, or by text reply), consent is tracked per phone number, nothing sends between 9pm and 8am where the customer lives, and a STOP reply opts out instantly. Message frequency varies. Msg & data rates may apply. Reply HELP for help. Mobile numbers and opt-in data are not shared or sold to third parties for marketing. It even checks for landlines before sending, so you never pay for a text nobody could receive.

Question 23

Where do my customers' replies go?

Accepted Answer

Into a shared inbox, on every paid plan. Every email BlastoClean sends for you — a quote, a reminder, a receipt — carries a reply address belonging to that conversation, so when your customer answers it lands in one thread the whole office can see and answer, beside their texts. Whoever wrote to them last is still emailed the reply as well, so nothing that used to reach you stops reaching you. Answering by email, or leaving an internal note, is on every paid plan; answering by text needs Pro or Business, like every other text.

Question 24

Does BlastoClean work in Spanish?

Accepted Answer

Yes, end to end. The app itself follows each person's browser language, so two people in the same office can work in different languages. And everything your customers see — quote pages, PDFs, emails, texts and the portal — goes out in the language you choose for your company, English or Spanish.

Question 25

What do the AI assists do?

Accepted Answer

They draft, suggest and summarize — they never decide. AI pre-fills a draft quote (rooms and tasks, from your own library) when a website lead comes in with a message and up to 5 photos, sorts incoming texts and emails by what they need (confirming, reschedule, cancel, question), suggests a reply to a customer's message from the thread and that customer's actual upcoming visits, suggests bounded adjustments to your task times by comparing estimated and actual visit time, writes your Monday-morning owner digest, and drafts follow-up emails, work-order briefings, review requests and review replies. Prices still come from your own task list, and a person still checks everything a customer sees. The assistant cannot invent a price, a room, or a task.

Question 26

How many AI credits do I get each month?

Accepted Answer

250 AI credits on Starter, 700 on Pro and 1,500 on Business, resetting on the 1st — the Free plan has no AI allowance. Up to a third of your month can be spent in any single day, so a runaway integration cannot empty the whole allowance overnight. Quick Quote is included on every paid plan and uses credits for text interpretation and AI clarification. Magic Quote walkthroughs are Pro and above; they also read each photo and recording separately and therefore use the most. Your 14-day free trial runs on the Business allowance, so you can try everything.

Question 27

What counts as an AI credit?

Accepted Answer

Credits are priced by what each assist actually costs to run, because some are much heavier than others. Sorting an incoming text is 1 credit; a follow-up, briefing or review reply is 1; the Monday digest is 3; a draft quote from a lead, photo assessment or estimating suggestion is 4. Quick Quote consumes credits when it interprets the description and when an ambiguous free-text answer needs AI clarification; structured taps and working out the quote do not need another decision from the assistant. Magic Quote reads each photo, video or voice note for 1 credit and organizing the walk is 12, so a thorough four-bedroom home or dozen-room office is roughly 70. Failed model runs are refunded, and Settings → AI breaks the month down by feature.

Question 28

What's included in Reports?

Accepted Answer

Every paid plan — Starter included — comes with the dashboard, the Money owed report and a personal My week view every team member can open for their own visits and pay. Pro adds Money per hour, Quotes to jobs, Crew and Inquiries. Business adds Who stays, How full you are and Profit by place — Profit by place is on the web app for now. Whichever reports your plan includes export to CSV in one click. API access, OAuth apps and syncing reports to Zapier or Make on a schedule are part of the Pro plan and above. On Business, flip a toggle to see one location or all of them together.

Question 29

What happens to my data if I leave?

Accepted Answer

One click exports your whole company — settings, team, customers, properties, templates, quotes and audit records — as portable JSON. It's your data, full stop. We then keep the account for six months after your access ends, so coming back costs you nothing; after that it becomes eligible for deletion and a person here reviews it before anything goes. If you stay on the Free plan instead, see "What happens if I stop using my Free account?" above.

Simple plans that grow with you.

Free

Starter

Pro

Business

Start with one paragraph. Or walk the property.

What would that be worth to you?

Questions, answered