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Getting help inside the app
Web and mobile2 min readUpdated
Ask the help assistant from the ? button in the web app or from Settings → Help on the phone: it answers from this documentation, links the article that covers the topic, and points you to a human when the question needs one.
Every article on this site is also inside the app, behind an assistant you can ask in plain words. "How do I add a room?" mid-quote beats opening a new tab and scanning an index — so the answer comes to where you already are.
Where it is
In the web app, the round ? button sits at the bottom-right of every page once you are signed in. It opens a small panel over your work — nothing navigates away, and the quote or visit you were editing stays exactly as you left it. The conversation follows you from page to page and lasts as long as the tab does.
On the phone, open Settings → Help. Answers stream in as they generate, and the thread keeps while you step out to try the advice and come back.
What it answers with
The assistant reads the same help articles you are looking at now — nothing else, and nothing invented. When one of them covers your question, the answer ends with a link to it: on the web the link opens the article in a new tab, on the phone it appears as a chip that opens the page inside the app. A fresh correction to an article reaches the assistant within about half an hour of being published, because it re-reads the documentation continuously rather than being trained once.
It answers in English or Spanish, following the language your app is set to.
What it will not do
It stays on the product. Asked about anything that is not using the app, it says so rather than improvising — and when the documentation does not answer, it says that too, instead of guessing. When something looks broken, or an account or billing problem needs a person, it points you to one.
Like anything AI-written, an answer can miss: the linked article is the authoritative version, which is exactly why answers cite one.
A few practical things
- It is on every plan, and it uses no AI credits — asking for help is never metered work.
- It keeps answering when your subscription has lapsed, so "how do I update my card" works precisely when you need it.
- Start over clears the conversation whenever you want a clean slate; on the web, closing the tab does the same.
- There is an hourly cap on questions per person, generous enough that you will not ordinarily meet it — it exists so the assistant stays available for everyone.