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Tips, card fees and refunds
Web and mobile1 min readUpdated
Tips and card fees are both off by default: tips can be switched on per location and are asked for wherever a customer pays, and a card fee — yours, never ours — is shown on the quote and again at checkout.
Tips
Off by default, switchable per location. Switch them on and customers can add one wherever they pay:
- On their invoice online
- At the door, with Tap to Pay or the hosted card page
- Recorded alongside a cash payment
Every in-person flow asks once, up front, and offers preset percentages with their real amounts shown rather than percentages alone — because "20%" and "$67.80" are not equally easy to answer. A typed amount and "no tip" are always there.
The server owns the arithmetic. Every tip is tracked on its payment, shown on the ledger row ("includes … tip"), and rolled up in reporting.
The card fee
You may add a percentage fee of your own for paying online by card.
Two things about it:
- It is your fee, not ours. BlastoClean never adds one.
- It is disclosed. It is off by default, and where it is on it is shown to the customer on the quote and again at checkout — never a surprise that turns up on a statement.
Refunds
Full and partial refunds work on card payments, and — the part people expect not to work — on payments that were recorded by hand. A cash refund is a real event in your business, so it is a real row in the ledger.
Everything lands in the same append-only ledger described in Invoices and payments: nothing is edited in place, and each visit's payment status is derived from the rows rather than kept alongside them.