Dispatch Radio

Dispatch Radio is a morning channel for the whole team. At a set time the open jobs go on air: each one is spoken on the crew's phones, someone taps to claim it, and you listen from the truck or the kitchen. It is for house cleaning and for commercial cleaning. A sick call that frees three houses, or an office that lost its night crew, is the same kind of hole.

Customers never hear the radio. If the person on a visit changes, the customer gets the usual reassignment notice. See Scheduling a visit.

Which plan

Free lets you book one job at a time from an approved one-time quote. Dispatch Radio and crew scheduling start on Starter. The sample morning on the Dispatch Radio page is the preview.

Starter, Pro, and Business include the on-air session: a pool of jobs, the phone's own voice reading them, a tap in the app to claim, first-claim or owner approval, and short voice notes from you. The iPhone and Android app is not a public download yet. It is coming soon to the App Store and Google Play. Until it is listed, a new crew cannot install it from a store and tap to claim.

Pro, still coming. A phone call that reads the jobs and takes a keypad claim, and a text reply that claims a job, are on Pro. They are not in this release. A clearer studio voice, and a written transcript of a voice note, are on Pro and are still coming too. Until they ship, claims happen in the app. See Text messages and consent.

Business adds a channel for each location.

A morning

1. You put visits up for grabs. That can be work you have not assigned, or visits freed because someone is out.
2. At the on-air time (the default is 6:45 AM in the company's time zone) every crew phone on the channel hears the open jobs.
3. A crew member taps Claim. The first valid claim wins, unless you set the job to wait for your approval.
4. You hear a chime and see who took it. You can approve, reject, or take the job back.
5. When the pool is empty, the channel can go off air on its own: "That is everything. Have a good day."

The crew guide is short enough to print: Dispatch Radio for crews.

What gets said

Announcements stay short, and they stay public to the crew.

Job 3. 9 AM, Oak Street, two hours. Tap to claim.

The radio does not speak the house number, the customer name, gate codes, or access notes. Those show up for the person who got the job, on the visit, after the claim. The same rule covers a house and an office: street name, time, and duration, not the alarm code.

A change for one person ("your 1 PM moved to 2 PM") is spoken to that person, and the words are on the screen as well.

You stay in charge

Two claim rules:

• First claim. The first person who is free for that hour gets it.
• Owner approves. The tap asks you. You approve or reject. Others can say they are interested while you decide.

Someone who is already booked at that time cannot take the job. The button says so before they tap, when the phone already knows.

You choose who is on the channel. The default is every active crew member. See Crews and availability.

A voice note is a recording you hold and release, up to 60 seconds. It plays after the current announcement, not over it. On Starter the screen shows that a voice note arrived. A written transcript of that note is on Pro and is still coming.

Transcripts

Everything the radio speaks is also written: the intro, each job, each "taken", each change, and the close. A crew member who cannot hear the audio, or who has the volume down, can read the same words. The marketing page's sample has its transcript under the player for the same reason.

Questions

Write to hello@blastoclean.com.